Privacy Policy

Privacy Policy

Introduction

Welcome to https://online-therapy.storysurge.net (hereinafter referred to as “we,” “us,” or “the Company”). We are dedicated to delivering online therapy services while maintaining a strong commitment to your privacy and data security. This comprehensive Privacy Policy outlines how we collect, utilize, disclose, and safeguard the personal information of our users in accordance with international and regional data protection regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California Personal Information Collection Statement (PICS)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this Privacy Policy does not extend to third-party websites, apps, or services that you may access through links on our site. These entities have their own privacy policies governing the collection and use of personal data, so it’s essential to review those before providing any information.

Processing Activities

This policy describes the practices related to:

  • Using our applications and services as an authorized user
  • Visiting websites linked to this Privacy Policy
  • Receiving communications from us, such as newsletters, emails, phone calls, or texts/SMS messages

Personal Data Collection

We gather various categories of personal data to enhance your experience with our online therapy services. These include:

  • Account Information: Details required to create and manage your user account, including usernames, passwords, email addresses, and profile pictures.
  • Payment Information: Data related to transactions made on our platform, such as payment method details, billing addresses, and order history.
  • Financial Information: We may collect financial data for billing purposes, but this is limited to transaction amounts, frequencies, and processing information.
  • Purchase Information: Details about products or services purchased through our platform, including quantities, prices, and purchase dates.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data, for service delivery and analytics.
  • Location Data: Information about your geographical location when you use our location-based services or give permission for access.
  • Feedback: Personal insights, reviews, or comments you share with us to improve our services.
  • Social Media Information: Data from social media platforms if you choose to log in via these accounts or share content through them.
  • Product Information: Any information you provide while interacting with our products or seeking support.

We obtain this data through direct user input, automated systems, and third parties who assist us in delivering services.

Cookies

To enhance your experience and improve analytics, we use cookies, which are small text files stored on your browser. Our cookies fall into three categories:

  • Strictly Necessary: These cookies enable core features of our platform, such as secure login and account management.
  • Preference: They remember your preferences for a personalized experience, like language settings or chat history.
  • Analytics: Used to collect aggregate data about user interactions with our site, helping us understand how people use our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. Once the purpose of data collection is fulfilled, we securely delete or anonymize the information. This process ensures that your privacy is protected even after you cease using our services.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

  • Access: The right to request access to and review the personal data we hold about you.
  • Rectification: Ability to rectify inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Right to request the deletion of your personal data under certain circumstances.
  • Restriction: Requesting us to restrict processing your data in specific situations.
  • Portability: The right to receive a copy of your personal data in a structured, commonly used format.
  • Objection: Ability to object to processing your data for specific purposes.
  • Non-Discrimination: Right to be free from discrimination when exercising any of the above rights.

To exercise these rights or have questions about data protection, please contact our Privacy Team using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or regulatory requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or data subject access requests, please contact us:

Email: [email protected]

Mail: [Provide Physical Address]

We are committed to addressing your concerns and ensuring a transparent and secure user experience.